6 mistakes you could be making that are disengaging your learners


et’s face it - if you’re in L&D, then your worst nightmare is pouring time and effort into an eLearning course that… flops. 

Straight-up flops. Your learners hate it, retention is poor and organisational change is non-existent. Yikes!

Even if this hasn’t happened to you yet, chances are you had at least one project that was just okay. Mediocre. Not terrible, but the feedback wasn’t glowing either.

So, how do you avoid the flops, the bombs, the nightmares and the unremarkables?

There’s a chance you’re making a critical mistake or two without even knowing. Fortunately, it’s not a guessing game and it doesn’t require some kind of cosmic luck or rain dance. If you want to make sure your training courses are hitting the mark every time, make sure you’re avoiding the following common mistakes.

6 mistakes you could be making that are disengaging your learners.

#1 You never wrote a learner persona

I get it - you just wanted to jump in and start choosing images and writing questions - because that’s the fun part, right?

However, if you’re skipping your learner personas, then you’re potentially setting yourself up for failure before you’ve even begun.

What is a learner persona? A learner persona is a profile that describes the kind of person who will be completing your eLearning course. It covers all sorts of information to paint a thorough picture, including name, age, job title and seniority, goals, concerns and blockers.

Creating a persona like this is a common practice across many industries - because it works. By creating a detailed persona and diving deep into their motivations, you identify what you need to prioritise, and what to avoid as you create your course. 

Skipping this step may cause you to totally miss the reasons why your learners might engage, and accidentally hit all the reasons they might disengage instead.

#2 The purpose of your course is unclear

All too often, we can get bogged down in all the great ideas and knowledge we want our learners to know. We keep finding more helpful information as the project progresses and adding it into the course… then almost without noticing, your course has become muddled and unfocused. The original intention of what you wanted your learners to know has been lost, leaving your learners confused about what they were supposed to learn. 

The best way to ensure you have a clear purpose for your course is to write solid learning outcomes. Learning outcomes are sentences that describe what a learner should know or be able to do by the end of the course.

Sharing your learning outcomes at the beginning of your course effectively signposts to your learners what they should expect from the course. They are also effective for keeping your team on track as you choose your course content. Whenever you select a piece of knowledge for potential inclusion, ask yourself “Is this necessary for achieving my learning outcomes?”. If the answer isn’t a resounding “YES!”, then it may need to be left on the cutting room floor.

Avoid making these mistakes in your learning and training courses.

#3 Your course is attempting too much

This mistake goes hand-in-hand with mistake #2. In both cases, you have a course that is thoroughly bloated, and far too long. Your learners are complaining that the course takes too long, or they’re starting the course but few are finishing it within a suitable time frame (if at all!).

If you’ve already audited your course and confirmed that every piece of information you’ve included is indeed critical, then it may be that your course is just too long. Many workers are busier than ever as team leaders push for peak productivity, so they may be getting stolen away from your course to manage urgent tasks. They may also be suffering from screen or attention fatigue if your course is taking forty, fifty or sixty minutes plus to complete.

If you suspect this may be the issue, then the solution can be relatively simple. Try breaking your course up into a series of smaller courses, each tackling a sub topic. Include mini-refreshers or quizzes at the beginning of each course, then distribute them across a series of days. Completing one twenty-minute course each day for three days can be far more achievable for many workers than a single sixty-minute course in one day.

#4 You converted without transforming

You know what I’m talking about. Your team has a long history of delivering face-to-face workshops, each one a labour of love refined over many deliveries. But as your organisation grew or the nature of your work shifted to digital, you needed to convert your workshops to eLearning courses.

So you took your workshop and more or less copy-pasted everything into a slideshow or similar program. And it flopped. Ouch!

eLearning courses have a huge number of advantages and benefits, but they also require a slightly different approach when designing them. Fortunately, it’s not too difficult to adjust to this new way of training and learning. Read our six tips for converting your face-to-face training to eLearning courses.

Pay attention to visual design when creating learning and training courses.

#5 You neglected the visual design

Let’s be brutally honest here: learners are expecting higher and higher quality visual design every year. They’re also often expecting a degree of branding so they know they’re in the right place.

“But I’m not a designer!” I hear you say, “And we don’t have the budget to get one!” 

I hear you! It’s an age-old challenge, but it doesn’t have to be a hard one, thanks to advancing technology and sneaky shortcuts.

The first step is finding the right software (more on that soon). If you’re short on design expertise, avoid eLearning authoring tools that force you to start from scratch. Tools like that will end up being a huge burden, even if they have a few other advantages. Instead, choose a tool that has great design built-in. Many of the up-and-coming options on the market (like HowToo) offer a wide variety of page layouts designed by UI/UX and graphic designers to do a lot of the heavy lifting for you. Match it with easy-to-use design settings such as themes, colours and backgrounds, and 90% of your work is done.

The other feature to look for is a high quality, built-in media library. Media libraries allow you to tap into millions of royalty-free stock images and other assets to add into your course with the click of a button.

#6 You chose the wrong software

If you’ve just read mistake #6, you’ll already have an idea of where this is going. If you’ve chosen the wrong course creation tool, you might not notice straight away. But after a few weeks, you’ll find that it’s your biggest hindrance as you fight to make it work every step of the way.

How do you choose the right software?
Here are a few critical things to look for:

  1. Ease of use. Unless you have an expert in a particular program, choose a solution that’s quick and intuitive for anyone on your team to use.
  2. Matches your team size. If you’ve got a few people on your L&D team, then you’ll need a solution with collaboration tools, such as sharing, commenting and reviewing features so that everyone can work together on the same page.
  3. Matches your business size. Whether you have 15 or 15,000 learners, there’s a solution for you, but those solutions can vary greatly. Some are geared heavily towards global organisations and will be stacked with features such as multi-language support, while other are geared towards small businesses with features such as all-in-one creating, distributing and tracking.
  4. Built on science, not trends. Trends come and go, including in eLearning. While they can be flashy at the time, they rarely stand the test of time. Look for a tool built on tried-and-true principles of learning science instead.
  5. WCAG 2.1 Accessible. More and more organisations are waking up to the necessity of delivering learning experiences that everyone can partake in. Look for software that meets the WCAG 2.1 Level AA standard of accessibility so you can make sure that all your learners are included.
  6. The right support. Because you shouldn't have to go at it alone, simple as that.

Check out our guide to the Top 9 eLearning Course Creation Tools in the market right now.

Avoiding common eLearning mistakes

We’ll be the first to admit that we’ve made all of these mistakes at least once. But the trick is to only do it once, learn from it, and then improve. Before you know it, you’ll be whipping up engaging courses in record time and crushing every one of your goals.

Top 9 eLearning Course Creation Tools: a 2022 Comparison - Free Access

May 27, 2021
Learning Design

More from 

Learning Design


View All

Get the latest posts to your inbox every month!

No spam ever. Read our Privacy Policy
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.