Accessible Customer Education: A Human Right and Business Imperative
Sep 8, 2025
4
min read
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HowToo Featured Posts
Customer education
What is customer education and where does it live in the organization?
Customer education is more than just help articles—it's a strategic function that reduces churn and accelerates adoption. Learn what it is, where it fits, and how to set up a scalable program with AI for success.
Customer education
AI-Powered Personalised Microlearning for Customer Education
Sep 8, 2025
4
min read
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Announcements
HowToo and EventsAir Team Up to Power the Future of Event Learning
Jul 10, 2025
5
min read
Learning culture
4 ways to make learning engaging for busy recruitment teams
Online learning offers a flexible and immersive platform for employees to deepen their existing skills and acquire new ones. But how can you encourage time-poor recruiters to prioritize learning in their day?
Other
HowToo wins NSW Accelerating Women Telstra Best of Business Award
HowToo is honoured to announce that we are NSW State winners of Telstra’s Best of Business Award - Accelerating Women.
Strategy
Standard Operating Procedure (SOP) for Training and Development
Standard Operating Procedure Ensure all employees receive proper training and development opportunities to enhance their skills and knowledge.
Other
How to write a staff development policy
This policy outlines the organization's commitment to investing in the professional growth and development of its staff.
Learning design
Successive Approximation Model: A Comprehensive Guide
Successive Approximation Model (SAM) is a development method that involves a step-by-step process of iteration and refinement to produce a high-quality, functional product.
Announcements
HowToo Wins Gold at Brandon Hall Awards 2022
HowToo is delighted to announce that we are the recipients of the 2022 Brandon Hall Gold Award for Best Advance in Content Authoring Technology.
Learning culture
Six Best Practices for Mobile Learning
It’s become stranger to not have a phone than to have one. Mobile devices ae now used worldwide, and web-enabled handheld devices have become the primary way for communication, entertainment, and learning.
Learning culture
5 Ways to build Creativity in the Workplace
Getting rid of old patterns and habits is not easy, and doing the same mundane tasks every day makes it even harder. The best way to foster new ideas and promote interactive learning is through creativity.
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