1. Objectives:

To ensure that all employees receive proper training and development opportunities to enhance their skills and knowledge.

2. Responsibilities:

• HR department will be responsible for identifying training needs, arranging training programs, and evaluating training effectiveness.
• Line managers are responsible for ensuring that employees attend required training sessions.
• Employees are responsible for actively participating in training programs and applying the knowledge gained in their work.

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3. Training Needs Assessment:

• HR department will conduct an annual training needs assessment to identify the skills and knowledge gaps of employees.
• Line managers will provide input on specific training needs for their departments.

4. Training Program Arrangement:

• HR department will arrange training programs based on the training needs assessment.
• Training programs may be conducted in-house or externally by professional trainers.

5. Employee Attendance:

• Line managers will ensure that employees attend the required training programs.
• Employees are expected to attend all training sessions, unless they have a valid reason for absence.
• In case of absence, employees must inform their line managers and HR department in advance.

6. Training Evaluation:

• HR department will evaluate the effectiveness of each training program through feedback from employees and line managers.
• Based on the evaluation, HR department will make improvements to the training programs as needed.

7. Record Keeping:

• HR department will keep records of all training programs, employee attendance, and training evaluations.
• Employees must also keep records of their training and development activities for their personal records.

8. Review and Revision:

• This SOP will be reviewed and revised annually to ensure that it remains relevant and up-to-date.

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Related resources:

• Training Needs Analysis template
• Employee development plan template
• Audience analysis for eLearning template
• Learner persona template
• Training schedule template
• The Ultimate Quality Checklist for eLearning Courses
• WCAG 2.2 Accessibility Checklist