Royal Life Saving Australia (RLSA) wanted to offer a more engaging, memorable method of delivering its Pool Lifeguard Certificate qualification, traditionally provided through manuals and face-to-face sessions. An eLearning solution was sought to enhance the course through a blended delivery method, and devote face-to-face training to the role’s practical elements: aquatic rescue and CPR.
The interactive nature of online learning would engage a young user base, and secure a competitive advantage for RLSA. A 7-module learning suite was then developed by RLSA and HowToo Xpert, using a gamification framework and rich media elements.
Given the rapid decision-making nature of lifeguarding, many activities include time-sensitive learning according to a situation-decision-consequence model. Multi-browser and multi-platform compatibility, responsive design and accessibility were considered to ensure the flexibility of the modules’ design, and ensure their scalability over time.
The suite’s uptake rates have been particularly strong, and feedback from both instructors and learners has indicated their satisfaction with the program. Participants enrolled in the blended delivery model have a 100% pass rate, unlike those undertaking the traditional workbook approach. The blended model is currently offered in WA and ACT, and other states are likely to follow in coming years.
Royal Life Saving and HowToo Xpert (Formerly Savv-e) Savv-e received the 2019 Gold LearnX Award for Best Learning Model - Blended.
Agility Digital replaced repetitive customer training and lengthy manuals with structured, self-directed learning in HowToo, dramatically reducing support tickets while helping customers get more from their HubSpot and Salesforce solutions.
EventsAir partnered with HowToo to rebuild its customer academy alongside a major product redesign—creating an engaging, flexible and integrated learning experience that lifted completion, reduced support load and reinforced EventsAir’s leadership in customer education.
This series of animated videos aims to make insurance claims processes easier through publicly available content with diverse representation and availability in multiple languages.
We acknowledge the Traditional Owners of country throughout Australia and recognize their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.
