After completing the course learners will be able to:

• Describe the relationship between wellbeing and the workplace
• Define ‘wellbeing’;
• Explain the seven dimensions of wellbeing and how to incorporate wellbeing practices into a routine;
• Assess their own wellbeing practices and their effectiveness;
• Identify where to find wellbeing and mental health support;
• Distinguish the indicators for each category on the continuum;
• Define distress;
• Explain the difference between eustress and distress;
• Identify the signs of distress;
• Discuss the role of mental health conditions on wellbeing;
• Describe the three levels of concern;
• Evaluate which level of concern is appropriate for individual situation;
• Outline the key steps to having a productive mental health conversation at work;
• Apply the key steps to a simulated scenario;
• Identify when a crisis management approach is appropriate;
• Demonstrate the crisis management response in a simulated scenario;
• Explain how to manage conversations with customers in distress;
• Recommend the correct actions in a simulated customer interaction;
• Explain how to incorporate wellbeing practices into a routine;
• Outline the five ways of wellbeing;
• Evaluate your own wellbeing practices and their effectiveness;
• Identify where to find wellbeing and mental health support.