Kaplan Professional works with a range of corporate clients to deliver the Tier 2 RG146 accredited training course, generally to develop the early careers of bank teller and client liaison staff. Kaplan identified the need to redesign the existing online delivery of the course, repackaging the content in a creative, interactive and time-efficient way.
The restructured digital learning solution needed to appeal to a broad audience, using a range of media types to maximise engagement. Over a period of 4 months, Kaplan and HowToo Xpert developed a suite of 15 individual learning packages, each incorporating exploratory interactions and scenario-based learning.
Throughout the suite, the learner “plays” a Customer Liaison Officer and interacts with customers and other characters. Each scenario is presented realistically through photography and voiceovers, helping the learner to better relate to the narrative. This approach improved learners’ memory retention and ability to better understand the consequences of their decision-making. Each package consisted of 20 to 40 screens each, allowing for a more flexible, self-guided learning experience through shorter individual sit-times.
Upon completion of the suite, learners are able to fulfil the key units of competency associated with Tier 2 accreditation. The digital suite offers a more efficient method for learners to achieve key outcomes, including being able to understand relevant legislation and provide professional advice as a financial advisor. Feedback from participants has been overwhelmingly positive, particularly regarding how the scenario-based model allows for the practical application of skills and knowledge.
Kaplan Professional and HowToo Xpert (formerly Savv-e) received a Silver LearnX Award for the Best Compliance Training Program category.
This project saw customer service delivery reinvigorated through a touchpoint experience training. Blended learning was instrumental in creating cultural change aligned with company goals.
This project successfully transitioned face-to-face content to an online training program with unlimited access for clients. Online delivery helped reach over 1.1 million disadvantaged young Australians.
This series of animated videos aims to make insurance claims processes easier through publicly available content with diverse representation and availability in multiple languages.
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HowToo Xpert delivered a media-rich, engaging learning suite with 100% pass rate for participants, featuring time-sensitive scenarios to model rapid decision-making.
This joint initiative aimed to foster equitable work environments in the public sector. It saw high uptake of the voluntary training module, contributing to NSW Government target of 5.6% representation of people with a disability by 2027.
This award-winning onboarding course delivered a seamless experience to create a globally consistent work culture for MMG, and featured a blended learning approach that was translated globally.
This project delivered accredited online training for financial services staff, featuring a mix of skill and knowledge-based learning, with real life scenarios.
HowToo Xpert created engaging learning experiences through realistic case studies and practical scenarios that was easily shareable between organisations to spread vital training.
This project worked to strengthen the development of a nation-wide accreditation strategy by meeting the needs of geographically dispersed learners through transformation to online learning.
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HowToo Xpert created an award-winning program on cyber security awareness for one of the Big 4 Banks. The use of gamification and storytelling resulted in exceptionally high completion rates for non-mandatory learning.
