According to the Disability Discrimination Act (1992), Australian Government agencies are required to provide information and services in an accessible and non-discriminatory manner. In-line with this, the NSW Government has set a target for achieving a 5.6% sector-wide representation of people with disability by 2027.
To achieve this, the NSW Public Service Commission (PSC) identified the need for initiatives to improve workplace culture, remove existing barriers and create an equitable work environment for all. HowToo Xpert and the PSC together developed the Disability Awareness Suite to promote disability confidence among employees and managers.
Created in accordance with accessibility guidelines, the learning would serve to provide disability awareness training to 400,000 diverse employees across NSW. Both modules use interactive scenarios and multimedia elements to engage learners emotionally and explore topics such as understanding disability, inclusive communication and onboarding employees with disability.
Whilst engaging with the suite is voluntary, over 6,000 employees have completed the modules since their rollout – a result much higher than expected. Management have expressed their satisfaction with the design of the modules and their contribution to promoting an inclusive culture across the public sector. Employee feedback has also been positive, describing how the Disability Awareness suite has prompted discussion and awareness within individual teams. The modules will continue to play a role in the PSC’s overall mission to increase the participation of people with disability, and have inspired the planning of other similar initiatives.
The NSW Public Service Commission and HowToo Xpert (formerly Savv-e) received the 2019 Platinum LearnX Award for Best People & Culture Strategy – Diversity/Inclusion, and the 2019 Gold LearnX Award for Best eLearning Design – Accessibility.
This project saw customer service delivery reinvigorated through a touchpoint experience training. Blended learning was instrumental in creating cultural change aligned with company goals.
This project successfully transitioned face-to-face content to an online training program with unlimited access for clients. Online delivery helped reach over 1.1 million disadvantaged young Australians.
This series of animated videos aims to make insurance claims processes easier through publicly available content with diverse representation and availability in multiple languages.
In this course, procedural training was turned into a 15 minute game that taught staff correct record-keeping processes. It resulted in visible behavioral changes at an organisation level.
HowToo Xpert delivered a media-rich, engaging learning suite with 100% pass rate for participants, featuring time-sensitive scenarios to model rapid decision-making.
This joint initiative aimed to foster equitable work environments in the public sector. It saw high uptake of the voluntary training module, contributing to NSW Government target of 5.6% representation of people with a disability by 2027.
This award-winning onboarding course delivered a seamless experience to create a globally consistent work culture for MMG, and featured a blended learning approach that was translated globally.
This project delivered accredited online training for financial services staff, featuring a mix of skill and knowledge-based learning, with real life scenarios.
HowToo Xpert created engaging learning experiences through realistic case studies and practical scenarios that was easily shareable between organisations to spread vital training.
This project worked to strengthen the development of a nation-wide accreditation strategy by meeting the needs of geographically dispersed learners through transformation to online learning.
HowToo Xpert designed an engaging module on regulation awareness and ensured that capability development needs were met nation-wide in a modular format allowing for future development.
HowToo Xpert created an award-winning program on cyber security awareness for one of the Big 4 Banks. The use of gamification and storytelling resulted in exceptionally high completion rates for non-mandatory learning.
